Sewing and ScanNCut Service & Support

Fix common problems

Get your machine up and running again fast with the help of our easy-to-follow troubleshooting guide, offering fixes to common issues.

Sewing Machine Problems

ScanNCut Problems

Check your warranty

We’ve got you covered – find out more about how the warranty on your Brother sewing machine or ScanNCut works.

View Warranties

Explore the glossary

Not sure about a specialist sewing or quilting word term you’ve heard? Get a clear answer in our glossary.

Visit Sewing Machine Glossary

Solutions Center: your questions answered

Get the answers you need by instantly accessing tailored FAQS and troubleshooting guidance, manuals, accessories information and downloads for your Brother machine.

Visit Solutions Centre

Brother SupportCenter App

At Brother we’re always ‘at your side’ and will be with you every step of your sewing or crafting journey.

Our support app is only a click away, so download today.

Download on iOS Download on Android

Still can't find what you're after?

Contact our 24/7 NZ-based helpdesk team on 0800 329 111.

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