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Get help & support

We know you chose Brother because you’re looking to perfect your craft, so we’re always here to help you get the best from your machine.

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Fix common problems

Get your machine up and running again fast with the help of our easy-to-follow troubleshooting guide, offering fixes to common issues.

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Check your warranty

We’ve got you covered – find out more about how the warranty on your Brother sewing machine or ScanNCut works.

View Warranties

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Explore the glossary

Not sure about a specialist sewing or quilting word term you’ve heard? Get a clear answer in our glossary.

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Solutions Center: your questions answered

Get the answers you need by instantly accessing tailored FAQS and troubleshooting guidance, manuals, accessories information and downloads for your Brother machine.

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Still can't find what you're after?

Contact our 24/7 NZ-based helpdesk team.