Brother 2-Year Return-to-Base Warranty Scheme
(RJ, PJ and TD series only)
Terms and Conditions
Brother International (NZ) Limited is the authorised New Zealand distributor of Brother Mobility and Solutions Machinery and is referred to in these Terms and Conditions as Brother.
These Terms and Conditions set out Brother’s legal obligations to you where your Brother Mobility and Solutions Machinery (defined as the Rugged Jet, Pocket Jet and Thermal Direct series only) is shown to be defective for any reason.
The Brother 2-Year Return-to-Base Warranty Scheme (2-Year RTB Warranty) is provided to Eligible Customers by Brother and is subject to these Terms and Conditions. Not all defects are covered by the Warranty and any claim under this Warranty is subject to strict compliance with these Terms and Conditions.
Description of 2-Year RTB Warranty Coverage:
Subject to these Terms and Conditions, Brother warrants for the benefit of each Eligible Customer that new Brother Mobility and Solutions Machinery will be free from defects in manufacturing and materials under normal use for a period of 2 years after purchase from an authorised Brother retailer or reseller (Warranty Period).
Eligibility Criteria for 2-Year RTB Warranty:
To be an Eligible Customer, you must:
- be a New Zealand resident and accept these Terms and Conditions.
- have purchased a Brother Mobility and Solutions Machinery from a participating, authorised Brother retailer or reseller and retain a valid proof of purchase that establishes the date of purchase and verifies the Brother Mobility and Solutions Machinery remains eligible for the 2-Year RTB Warranty as it is within the Warranty Period.
How to claim under the 2-Year RTB Warranty:
If you are an Eligible Customer and you encounter a technical issue or other defect in operation in relation to your Brother Mobility and Solutions Machinery during the Warranty Period, you may make a claim under this 2-Year RTB Warranty.
In order to claim under this 2-Year RTB Warranty, you must first either call us on 0800 329 111 or contact us online and provide reasonable particulars of the defect claimed and your status as an Eligible Customer.
A Brother NZ Helpdesk representative will attempt to help resolve that technical issue by consultation.
Note, a Brother NZ Helpdesk representative will generally seek to assist you whether your claim is valid or not. Assistance from the Brother NZ Helpdesk is not confirmation by Brother that you have a valid 2-Year RTB Warranty claim.
If you have made a valid claim under this 2-Year RTB Warranty, have made a genuine effort to troubleshoot your issue and have complied with the directions of our Brother NZ Helpdesk representative, and we accept that your technical issue or other defect remains unresolved and constitutes a defect in manufacturing and/or materials to which this 2-Year RTB Warranty applies, Brother will:
Provide you with details of how you can return your Mobility and Solutions Machinery to Brother, at your own cost. (Note: You may also return the product to the place of purchase).
Then restore/repair your Brother Mobility and Solutions Machinery to good working order; or
as required, arrange for the replacement and installation of any defective parts or materials as may be necessary to restore your Brother Mobility and Solutions Machinery to good working order.
The liability of Brother under this 2-Year RTB Warranty is limited (at Brother’s option) to the repair of the relevant Brother product or to the replacement or repair of parts found by Brother to be defective because of manufacturing or faulty material. All repairs and/or replacements carried out pursuant to this 2-Year RTB Warranty must be carried out by or through a Brother Authorised Service Technician. Upon replacement, all defective parts become the property of Brother.
What this 2-Year RTB Warranty Doesn’t Cover:
Damage caused by non-genuine consumables
Performance or quality issues caused from the use of non-genuine consumables
If your 2-Year RTB Warranty is voided for one or more of the reasons described in these terms and conditions and your Brother Mobility and Solutions Machinery exhibits a defect in manufacturing or materials you may be entitled to the benefit of our 12-month Return-to-Base Warranty (12-month RTB Warranty) if the following conditions are met:
I. within 12 months of purchase;
II. from a participating, authorised Brother retailer or reseller;
III. retain a valid proof of purchase; and
IV. you are not eligible to claim under the 2-Year RTB Warranty due to these Terms and Conditions,
You may contact us on 0800 329 111 and a Brother NZ Helpdesk representative will attempt to help resolve your issue by consultation. If your technical issue or other defect remains unresolved, Brother will:
- Provide you with details of how you can return your Mobility and Solutions Machinery to Brother, at your own cost. (Note: You may also return the product to the place of purchase).
- Then restore/repair your Brother Mobility and Solutions Machinery to good working order.
What this 2-Year RTB Warranty and 12-month RTB Warranty Doesn’t Cover:
- Purchases by persons other than Eligible Customers.
- Replacement of consumables.
- Damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God (unpreventable event caused by the forces of nature), foreign matter entering the product such as liquid, moisture, insect infestation or dirt.
- Damage caused or defects arising from service, maintenance, modification or tampering with Brother products by anyone other than a Brother Authorised Service Technician. Use of Brother products other than for their intended purpose or in a manner contrary to any product manuals or instructions.
- Any indirect, incidental or consequential loss, cost or damage to an Eligible Customer (including but not limited to loss of revenue, loss of profit, loss of opportunity, loss of goodwill and wasted time).
If your 2-Year RTB Warranty or 12-month RTB Warranty is voided for one or more of the reasons described above, a Brother representative will contact you. You may elect either to
I. pay the costs of repair (including the cost of replacement parts), or
II. agree to your product being recycled by Brother, or
III. arrange to pick up your Brother Mobility and Solutions Machinery at your own cost.
General Conditions:
- Brother reserve the right to refuse any claim under these Terms and Conditions should we determine that you are not a bona fide claimant, have provided us with false or misleading information, or that you otherwise do not meet the criteria set out in these Terms and Conditions. You must respond to Brother’s reasonable requests for information so that Brother can assess the validity of any claim.
- Brother will not be liable for any failure to fulfil its obligations under these Terms and Conditions to the extent that such non-fulfilment results from circumstances beyond its reasonable control.
- Brother is not liable for any loss, damage or injury of any nature however caused or sustained by any person in connection with any act or omission of Brother under these Terms and Conditions.
- These Terms and Conditions are governed by New Zealand law.
- To the maximum extent permitted by law, but subject to the rights of consumers under the Consumer Guarantees Act 1993, Brother makes no other warranties or representations (either express or implied by law) with respect to the Brother Mobility and Solutions Machinery. The remedies set out in these Terms and Conditions are, to the maximum extent permitted by law, the sole remedies for Brother customers in relation to the sale and use of Brother products.
- If the Mobility and Solutions Machinery you have purchased is being used for business purposes, then you (as the Customer) acknowledge that the Consumer Guarantees Act 1993 will not apply.
