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COVID-19: An update from Brother NZ


To all our Brother customers,


We are closely monitoring the COVID-19 situation in New Zealand and will ensure to post any updates on this page that may change our services.


Our priority during this uncertain time is preserving the health and well-being of our people and our communities, whilst ensuring we can continue to support our customers.


While lock down restrictions have been shifted to level 3, we will continue operating with minimal staff in our Tauranga office and warehouse, while the rest of our office-based team remain working from home. For those working on-site, we are strictly following New Zealand Ministry of Health guidance.


So what do these changes mean for you?

We remain committed to being at your side for service and support.

Purchasing Brother product

All Brother products are now available through our retail partners and Authorised Brother Reseller network. With physical stores closed, online ordering with contactless delivery is required.

24/7 Helpdesk

Our entire Helpdesk team are set up to work from home so we remain available 24/7 for any technical issues you may have. On average, 70% of issues can be resolved remotely – including set-up, so we can have you up and running in no time.

Onsite technical assistance

On-site technical assistance has now resumed via our nationwide Authorised Brother Technical Service Provider network. They have individually implemented their own procedures to ensure they are following New Zealand Ministry of Health guidance.


All recycling services are available as per normal.


We understand these are difficult times but together we can unite against COVID-19. If you have any questions or need help, please get in touch with our team on 0800 329 111.

Kia Kaha New Zealand.

Graham Walshe
Executive Chairman
Brother International (NZ) Limited


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